Home Depot, the Delivery Disaster Pros

Fiascos, Home and Renovation, Mobility, Personal, Psychology

“How doers get less done.”

If you’ll pardon me, I have to get this off my chest. I’ll feel better.

I’d planned the new bathroom for months. I carefully chose the shower curtain, the floor planks, the mirror, the towels, the rug, the sconces, the art, the 36×60 deep-soak tub, the old-timey shower/tap … and the tile.

Not my best drawing (and it makes the bathroom look a little bigger than it is) but this is what was planned.

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The old-timey shower kit arrived quickly and easily from Amazon. The special deep-soak plumbing stuff I needed arrived quickly via UPS. The tub arrives later today. Know what else arrived today? Eight very heavy cases of the wrong tile.

I ordered the brown/blue/green you see above. I got eight cases of white marble with grey veins.

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No problem, I think. I’ll call them, and surely they’ll swap it. Nope.

Home Depot (of course) does not do their own large deliveries (from the local store). It’s farmed out to a logistics company.

Long story short, I’m told by three different reps (none of whom work for Home Depot) that all they can do is process a return, give me my money back, and come pick it up. Three/four days+. Then I have to place a new order for the correct tile. Again. Which will take a week-ish for delivery.

But, I don’t want my money back. I want the correct tile. Because otherwise, I’m going to have a contractor in here with nothing to install.

Anyhow. Yes, it got to the point where I was yelling. Most of you know me well — It’s very, very difficult to get me to angrily holler at you.

So. I’ve decided I’m going with the mistake marble-looking tile. I don’t hate it, it’s not ugly, it doesn’t clash, and it’ll reflect light in a dim bathroom. Plenty of people would happily choose it on purpose. It’ll look something like this, color-wise. It’ll be okay with the blue & green room. It’s fine.

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As my psychiatrist tells me — manage your aggravation and pick your battles according to what’s worth it and what’s not. It’s nice tile, it’s just not what I chose.

This wouldn’t smart quite so much if this weren’t the third time we’d ordered from Home Depot (actually, their logistics company) over about a year and had the wrong thing delivered.

So, Home Depot — never again.

Now, the mental part.

I realize that if this were five years ago, I would have put the eight cases of tile in the back of the SUV, driven them to the store, pitched a stinky fit, and drove home with the correct tile. I’m no longer capable of doing that. I couldn’t even lift a single box. So that’s about coming to terms with what you can no longer do. Plus, this sort of thing pushes my buttons, and I spout things like, “I wish I had a job or ran a company where I could constantly screw up and then tell people, ‘So, what?'”

But, pick your battles. Be the overly-reasonable bigger person when it’s beneficial to you. Be grateful that I’m in a position to pay for a bathroom redo. I’m learnin’.

I hope there are some helpful thoughts in here along with my frustration. And yes, I’m tagging the hell out of Home Depot and the logistics company. Right @homedepot? Ha!

One thought on “Home Depot, the Delivery Disaster Pros

  1. Unknown's avatar

    I find your reaction remarkable, but I do agree with your therapist that you must pick your battles. For several reasons, we do not use HD. Looks to me like it will work out beautifully.

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